Dashen Bank Partners IBM to Accelerate its Digital Transformation

ADDIS ABABA – Dashen Bank partnered with IBM, a global hybrid cloud and AI services provider, to accelerate its digital transformation and meet the growing customers’ digital-first demand in Ethiopia.

The bank launched the implementation of IBM Cloud Pak for Integration on Red Hat OpenShift, to modernize its cloud integration architecture, on Thursday.



Dashen has been using Cloud Pak on its omnichannel platform to provide Amole Mobile/Internet Banking service for over 3 million subscribed customers since July 2018.

The latest collaboration will now help the bank expand its ecosystem by accelerating digital transformation and new innovative offerings for customers, the bank said.

The demand for digital banking services is increasing in Ethiopia’s telecom sector, accelerating the adoption of technologies to boost financial inclusion in the country.



According to the GSMA, smartphones will constitute 58% of internet connections in Ethiopia by 2025 and play a critical role in facilitating the delivery of digital financial services to consumers.

By adopting a hybrid cloud strategy, Dashen Bank said it can now deploy and expand its digital channels across any technology environment, enhancing the open banking experience with key stakeholders such as fintechs, neo-banks, and corporate and telecom partners.



“The collaboration with IBM has provided the ability for Dashen Bank to enhance our integration capabilities and reduce integration costs, increase our speed to market, agility, security, and quality of integration tasks,” said Shimelis Legesse, Dashen Bank’s Chief Information Officer.

The Bank with a network of 550 branches across Ethiopia, can also constantly onboard and integrate new apps and partners with a fast time-to-market.

Earlier this month, it launched a Digital Financial Service in partnership with Ethio Telecom aiming to reach a financially underserved part of society.

Within the first year of operation alone, the mobile-based services is expected to serve more than 12.8mln unique customers with a total transaction volume of 108 mln and a transaction value of 19.5bln Bir.

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